Free Ground Shipping for orders over $150 More info

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Shipping and return

 

 

 

Shipping Policy

We are pleased to offer complimentary ground shipping for U.S. online orders over 150$.

Complimentary Ground shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico and other US Territories.

For orders shipping to Alaska, Hawaii, Puerto Rico and other US Territories, please contact Customer Service by email at customers@us.smnovella.com or by phone at 844-667-9425.

We do not ship orders to P.O. (post office) boxes. 

All orders take approximately 24 to 48 business hours to complete and are processed Monday through Friday. Orders placed after 9am EST will be processed on the next business day. The following shipping options are available:

  • UPS Ground
  • 2nd Day Air
  • Next Day Air

If you are a Canadian client the shipping fee that you see on the checkout page does not include a possible brokerage fee or duties that you could be charged when you receive the package.  Santa Maria Novella is not responsible for those fees and they are not reimbursable by SMN.

 

Messenger service is available Monday through Friday for deliveries within Manhattan. Please contact Customer Service by phone at 844-667-9425 for further assistance.

 

Return/Exchange Policy

We are pleased to offer complimentary returns for products returned in original and sellable condition, but in the case of exchanges, shipping fees will be charged. Return/Exchange instructions and a UPS return shipping label will be included in the package.

Product(s) purchased in the U.S. and Canada on buy.smnovella.com may be returned for a refund or exchange if the products are returned in their original and sellable condition within 15 days from the date the package was received, along with a copy of the Sales Receipt and completed Return/Exchange Form. Gift recipients are entitled to a nonrefundable merchandise credit in the form of a gift card. 

We have a very strict return policy and all items returned not in original and sellable condition the client will be charged for the shipping expense of the returned item. Original shipping fees are not refundable.

Please contact Customer Service by email at customers@us.smnovella.com to obtain a Return Merchandise Authorization (RMA) number, which must be included in the Return/Exchange Form. No returns of any type will be accepted without an RMA number.

Returns may be mailed back to Santa Maria Novella USA using the UPS return shipping label included in the package or at a Santa Maria Novella shop in the U.S if you have contacted customer service already. Please contact Customer Service by email at customers@us.smnovella.com for further assistance. No return will be accepted that hasn’t contacted Customer Service first to authorize the return/exchange.